Four promises
- The price you approve is the price you pay
- Photos before and after, on every job
- The same crew wherever the schedule allows
- Two years of written coverage on completed work
Since 2011
Two people, one van and a stubborn idea
HEART AND DAGGER SOUTHERN LTD began because a job list kept growing and nobody wanted it. The idea was plain: a house should hold together through ordinary life, and the people looking after it should be people you recognise. That has not changed, even as the work now spans the whole country.
How it started
The jobs other companies would not take
In 2011 the work was small and unglamorous. A rattling cabinet hinge. A kitchen tap that dripped. A ficus that needed repotting. A boiler that somebody else had given up on. Clients booked because they had asked three other people already and been told the job was too small to be worth a visit.
That used to annoy me more than it should have. A dripping tap is not a large problem, but it is a real one, and it is the kind of thing that makes a house feel like nobody is paying attention. HEART AND DAGGER SOUTHERN LTD was built on the opposite idea: every job deserves attention, and the size of the job has nothing to do with its worth.
The first workshop was a garage with a workbench, a pegboard of tools and a van that smelled permanently of coffee. The first three years, most of the work came from people telling other people. We still work that way.
What has changed is scale. We now work across the United States, with engineers, cleaning specialists, repair technicians, wood care finishers and plant people. What has not changed is the shape of the work: one crew, one written scope, one price, and somebody whose name you know.
2011
First workshop, first van
Nationwide
Working across the United States
6 lines
One crew, six service lines
24 / 7
Emergency desk, every night
The crew
The people who will show up at your door
Five of the people who lead the work at HEART AND DAGGER SOUTHERN LTD. They are not a stock photo; they are the ones writing the scopes, training the new technicians and answering the phone when it rings at midnight.
Maya Ellison
Engineering lead
Thomas Boyd
Workshop and tools
Rosa Delgado
Cleaning team lead
Daniel Ruiz
Repairs lead
Priya Raman
Dispatch coordinator
The mission
Care you can see in the detail
Our mission is short enough to remember: treat every house as though somebody who loves it lives there. That sounds soft for a company that fixes boilers, but it changes the work in very practical ways.
It is why the crew vacuums behind the sofa before they leave. It is why we photograph the damage before we start, so nobody can argue with what was there before. It is why we would rather lose a job than push a replacement on a system that still has years left. And it is why the price on the quote is the price on the invoice, even when the job turns out to be harder than the photographs suggested.
HEART AND DAGGER SOUTHERN LTD wants to be the company you call first and the company you keep. Sometimes we do not take the work — if your project needs a licensed general contractor, we will say so and give you a name.
Four red lines
- No work that needs a licensed trade we do not hold
- No unexplained line items on the final invoice
- No vague “general maintenance” packages
- No chasing clients for reviews in exchange for service
Next
See the work for yourself
Work with us
HEART AND DAGGER SOUTHERN LTD wants to hear what your house needs
A written scope, a clear price and a crew that turns up when they say they will.