Service line 06
This is the line HEART AND DAGGER SOUTHERN LTD staffs every hour of every night. You call, a person answers, and if it is genuinely urgent a technician is on the road within 60 minutes of confirmation — with the tools for the common failures already in the van.
The problem
Almost every household emergency has the same shape. Something fails at the worst time, there is no obvious answer, and the options are to sit up all night with a bucket, to search for a phone number that is answered by a recording, or to call someone who turns up eventually and charges by the hour.
HEART AND DAGGER SOUTHERN LTD built the emergency line for that gap. The desk is answered around the clock by a person who can dispatch immediately, and the vans are stocked for the failures that actually happen: supply line fittings, isolation valves, float valves, fuses and breakers, door locks and latches, heating pumps and thermostats, and leak-stop fittings for the moment you cannot wait for a permanent repair.
Our technician will stabilise the situation first. Water off, power safe, heat restored or a temporary fix in place. Then we write up what happened, what the permanent fix is and what it costs, and we schedule it properly rather than leaving you with a half-repaired house at three in the morning.
Some nights, honestly, the answer is that you need a plumber or an electrician rather than us, and we will say so on the phone and help you find one.
The power cut
A total power cut in a home with a boiler is not only inconvenient. Modern heating systems need power to ignite and to run their pumps, and a tankless water heater needs power to work at all. In a cold month this becomes a genuinely serious problem within hours.
HEART AND DAGGER SOUTHERN LTD keeps portable power and heating units in the emergency vans, so when a whole property loses power we can keep the heating and hot water running while the underlying fault is traced. It is not a glamorous service, but it is the one people remember when the temperature drops.
We also check the panel carefully after an outage. Surges from a failed supply or a lightning strike often leave behind a breaker that feels warm or a connection that will not hold. Catching that on the first visit is far cheaper than catching it in three months.
Prices
| Service | Scope | From |
|---|---|---|
| Emergency call-out | Arrival within 60 minutes, day or night | $179 |
| Each additional hour on site | After the first hour | $110 |
| Parts and materials | Quoted before fitting, on site | At cost plus handling |
| Second visit to complete a permanent repair | Scheduled within two business days | $129 |
| Emergency call-out cancelled before the technician sets off | No call-out charge | $0 |
| Emergency call-out cancelled after the technician is on the road | Standard call-out rate, crew and route committed | $179 |
Questions
Every hour, every night. HEART AND DAGGER SOUTHERN LTD runs a permanent dispatch desk rather than an answering service, so the person who answers can send a technician immediately instead of taking a message and calling you back.
Within 60 minutes of a confirmed emergency anywhere we operate in the United States. If a technician has to be redirected or a part must be collected, we tell you on the phone, honestly, and keep you updated.
Yes, and the phone team will guide you through it. For a leak, the isolation valve under the sink or behind the toilet if you can reach it safely. For a power cut, the main breaker if it is clearly tripped. Never force a seized valve or reach into a wet panel.
No. HEART AND DAGGER SOUTHERN LTD charges the same call-out rate at night, at weekends and on holidays, because the alternative would be a household deciding whether a burst pipe is bad enough to be worth the premium. The only additional costs are labour after the first hour and parts, both quoted on site.
Right now, if you need it
The emergency desk is open around the clock, every day of the year. No charge for the diagnostic visit when you book a paid service afterwards.